Privacy policy

Privacy Policy

Last Updated: March 10, 2026

Gharana-e-Chikankari (“we”, “us”, or “our”) operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our store.

Our Services are powered by Shopify, which enables us to provide a seamless shopping experience. By using our Services, you acknowledge the collection and use of your information as described herein.

1. Personal Information We Collect

We collect information that identifies or can be reasonably linked to you. This includes:

  • Contact Details: Name, shipping address, billing address, phone number, and email.

  • Financial Information: Payment card details and transaction confirmations (processed securely via our payment gateways).

  • Account Details: Username, password, security questions, and saved preferences.

  • Transaction History: Items viewed, cart additions, wishlists, and purchase/return history.

  • Communication Data: Information provided during customer support inquiries or via email.

  • Technical Data: IP address, device type, browser information, and usage patterns collected via cookies.

2. Sources of Information

  • Directly from You: When you create an account, place an order, or contact support.

  • Automated Technologies: Via cookies and pixels as you navigate our site.

  • Service Providers: From partners like Shopify and payment processors.

  • Marketing Partners: From third-party platforms that help us understand user behavior.

3. How We Use Your Information

We use your data to:

  • Fulfill Orders: Process payments, arrange shipping, and manage returns.

  • Improve Services: Tailor your shopping experience and optimize website functionality.

  • Marketing & Advertising: Send promotional communications and show you targeted advertisements based on your interests and past activity.

  • Security: Detect and prevent fraudulent transactions or malicious activity.

  • Communication: Provide customer support and order updates.

4. Data Sharing & Disclosure

To operate effectively and grow our brand, we share data with:

  • Shopify: Our primary platform provider (see Section 5).

  • Marketing & Business Partners: We share data with third-party service providers (including our digital agency, PixelPop Digi) to perform data analytics and run personalized ad campaigns on platforms like Meta and Google.

  • Service Providers: Logistics partners for shipping and payment aggregators for transaction processing.

  • Legal Compliance: When required to comply with applicable laws, respond to subpoenas, or protect our legal rights.

5. Relationship with Shopify

Gharana-e-Chikankari is hosted on Shopify. Shopify processes your personal information to provide and improve their services. They may also use your data for "enhanced features" that help us understand market trends. For details on how Shopify manages your data, please visit the Shopify Consumer Privacy Policy.

6. Mandatory Requirements for Product Issues

As per our Return Policy, please note that for any claims regarding damaged or incorrect products, a mandatory unboxing video must be provided to our support team. This data is processed to verify the integrity of our fulfillment process.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access/Know: Request a copy of the data we hold about you.

  • Correct/Delete: Request updates to or deletion of your personal info.

  • Opt-Out: Unsubscribe from marketing emails using the link provided in any message.

  • Data Portability: Request that we transfer your data to another service.

To exercise these rights, please contact us at the details below.

8. Security and Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. While we use industry-standard security measures, please note that no transmission over the internet is 100% secure.

9. Contact Information

For any questions regarding this Privacy Policy or to exercise your data rights, please contact:

Gharana-e-Chikankari Email: gharanechikankari@gmail.com

Address: Lucknow

Support Email: support@gharanaechikankari.com